Pets Grooming Hotel in Puchong offers grooming and boarding services with a split reputation. Regular customers praise the staff's patience and professional results, especially with difficult coats and nervous dogs. However, multiple serious incidents involving rough handling, failure to obtain consent for shaving, injury during grooming, and inadequate compensation have raised safety concerns among some owners.
Catzonia USJ builds loyalty through consistently gentle handling of cats and transparent communication. Customers return repeatedly over years for boarding and grooming, citing spotless facilities, staff who treat animals like their own, and cats that arrive home calm and noticeably improved in appearance and mood.
Fatto Catto is a cat-focused grooming and boarding service in Puchong known for staff who genuinely care about cat welfare and provide attentive daily updates. Most owners praise their gentle handling, clean space, and rescue work, but one detailed review raises serious concerns about post-spay medical care and the team's defensive response when a cat died from an infection that could have been prevented with antibiotics.
Gentle Paws stands out for staff who genuinely connect with dogs, delivering polished grooming in a clean space at fair prices. Owners consistently bring dogs back because they see their pets leave relaxed and well-cared-for, with groomer Crystal earning particular praise for patience with anxious or energetic animals.
Last updated 2026-06-30