18 low data
Dog Grooming & Boarding Service
No rating yet
Not enough recent reviews yet to synthesise a reliable sentiment read for this business.
Dog Grooming
Catswell - Premium Cat Hotel, Cat Care, Cat Grooming & Cat Boarding @ Subang, Selangor
Dog GroomingCat GroomingFull-Service Grooming & Spa
82
composite score
- Services
- Dog Grooming, Cat Grooming, Full-Service Grooming & Spa
- Reviews
- 307
What recent reviews say
Catswell earns strong marks for staff warmth, facility cleanliness, and communication through regular updates. However, a long-standing customer's recent experience reveals a pattern of pricing inconsistency, surprise charges, and unclear service policies that undermine trust, especially when boarding fees and grooming add-ons vary without explanation between visits.
Praised for
- friendly and patient staff
- clean facility
- frequent photo and video updates
- attentive pet care and engagement
- convenient services (pickup, delivery, vaccination packages)
Watch-outs
- misleading pricing and unexpected charges
- inconsistent policies between visits
- poor communication about upfront costs
- inadequate setup for kittens (no litter provided)
friendly-staffclean-facilitygood-communicationstress-free-petpunctualoverpricedinconsistent-results
Strengths
- dedicated cat-only facility with clean, climate-controlled environment
- regular video and photo updates during stays
- multiple service packages including vaccination add-ons
- pickup and delivery available
How we scored this
Methodology Star rating 86
Review volume 100
Review recency 100
Review sentiment 50
Profile completeness 100
Verification 30
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